Online Purchases: Unworn, unwashed clothing may be returned or exchanged within 21 days of purchase and a return authorization from Maple Street Denim. Please email us for authorization before sending it back. Continue reading below for the complete policy,
Brick and Mortar Purchases: Because of our complimentary one-on-one fit consultations, the high costs of doing business in the Bay Area, and steep competition from online shopping, we cannot offer refunds in our brick and mortar store. Purchases are eligible for exchange or store credit ONLY and must be brought back within 14 days. Please read below for the complete policy.
To be eligible for returns/exchanges:Items must have all original tags attached and be in the exact same new, sellable condition. We must be able to restock the items. Items may be considered used if they smell like perfume or smoke or have pet hair on them. Please take care when trying on your purchase.
**All sales FINAL on discounted or sale merchandise, earrings, consumable products (such as perfume), and purchases made using a store credit. No exchanges, no returns**
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Only regular priced items may be refunded. Sale items cannot be refunded or exchanged. This does not apply to items purchased with a discount code.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days. If your merchandise does not meet our return requirements, we reserve the right to either return it to you or deduct a 50% restocking fee.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
To return your product, you should mail your product to:
4266 Piedmont Ave, Oakland California US 94611-4741
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of the original shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.