How do I figure out what size I need?
We try to give accurate descriptions and/or measurements of how products fit, but we are happy to assist with your purchase if you are unsure. Please send us an email and we can help you.
What is your return policy?
You can read our complete return policy here.
I bought some jeans that stretched out too much after a few wears, can I return them?
No. We cannot accept returns on anything that has been worn unless there is a manufacturing defect. As all fabrics will stretch over time, stretching is not considered a defect. We recommend always buying jeans as tight as you can stand it, especially on anything that is 100% cotton. We are happy to assist and give feedback about how any product fits or stretches.
Why is your return policy different for your brick and mortar and your online shop?
Our business model in our brick and mortar is to provide free personalized one-on-one fittings for each and every customer - this is a complimentary service and cannot be refunded. Additionally, the high cost of doing business as a brick and mortar in the Bay Area makes it impossible to offer refunds. We are happy to accept exchanges and help assist you in finding the best item.
I bought some jeans in person in your shop and you hemmed them for free, do you offer that service for jeans purchased online?
We do not currently offer hemming for online purchases.
What service do you use for shipping?
We ship everything through United States Postal Service, including shipping overseas. If you have a special request for a shipping service, we may be able to accommodate you. Please email us to arrange.
Why isn't your shipping always free?
As a small business, we simply can't afford to always give free shipping. Our flat rate shipping prices are only a portion of our actual shipping expense. Orders over $150 always ship free.
I ordered something and it hasn't come. What should I do?
Check your email or texts for a tracking number which will be sent automatically when your order ships. If you have not received a tracking number yet, please contact us. Some forms of payment take longer than others to process, so if you paid with an e-check, your order fulfillment will be delayed. We will make every effort to keep you informed of the status of your order.
Once you receive your tracking number, you can check with the shipping company directly for tracking information.
WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES.
We will do everything we can to help you file a claim with the shipping company, but ultimately it is your responsibility to file any claim and the shipping company will be responsible to provide any available refund. We understand it is frustrating to deal with shipping problems, but we have absolutely no control over their mistakes, theft from your mailbox/porch/etc. or errors in the address provided for the order. Our website platform imports addresses automatically into our shipping service, so please double check your information before you complete your order. If you would like to purchase additional insurance or signature confirmation, please contact us when you place your order and we can bill you for the added services.
To repeat: we are absolutely not responsible for lost or stolen packages. If the tracking indicates it was delivered, you are responsible for handling any claims with the shipping company.